Administration And Office Management: Best Practices And Technologies



 Date: 07-08 November 2015         Venue: Intercontinental Hotel /TonlebasacII

 Time: 8:00am-17:00pm                    Language: Khmer/English     

Program Objectives:

By the end of the program, participants will be able to:

  • Define the new roles of executive assistants and administrators.
  • Use technology to get more done and to stay connected with the office and their boss.
  • File, document, sort, index and retrieve corporate documents, records, and reports.
  • Identify quality standards for servicing internal and external customers and appreciate the impact of office design on the overall performance.
  • Demonstrate better command of the English language including the meaning and spelling of words, rules of composition, and grammar.

Course content

  1. New Roles for New Times
  • The Changing Organization
  • The Role of Management in The Workplace
  • Optimizing Communication and Influence
  • Fostering a Professional Attitude
  • Producing Results from Various Activities
  • Use of Technology to Get Things Done
  1. Mastering Data Management and Office Etiquette
  • Basic Modern Office Etiquette
  • What Not to Do in your Cubicle
  • Telephone and Email Etiquette, Skills, and Courtesy
  • Records Management (Filing and Documenting Soft and Hard Copies)
  • Indexing, Archiving, and Retrieving Data and Documents
  • Handling Office Finances and Petty Cash
  1. Creating a Motivating and Productive Office Environment
  • Understanding Office Design as Part of Enhancing Productivity
  • Feng Shui Office Design: The Art of Working (Tips and Basic Steps)
  • Communicating with Employees for Better Results
  • Dealing and Communicating with Different Cultures at Work
  1. Advanced Communication Skills for Administrators
  • Preparing Powerful Short Presentations
  • Advanced Business Writing (Reports, Proposals, Faxes, Letters, Memos, Emails, etc.)
  • Dealing with a Difficult Boss
  1. Time and Project Management for Administrators
  • Six Steps to Great Time Management
  • Preparing for Meetings and Conferences
  • Preparing Meeting Agendas and Minutes
  • The Effective Use of MS Outlook to Manage your Time and Respect Other People’s Agendas
  • Event Planning and Project Management (Template)
  1. The Impact of Technology on the Administrator’s Roles and Tasks
  • The Use of Smart Phones to Stay Connected and Liaise with Others
  • Synchronizing your Smart Phone with your Computer for Updates
  • The Use of Electronic Devices to Research, be Informed and Report on Timely Basis 

Training Methodology

The training methodology will be focused on Experience Based and Participatory Approaches include: lecture, student-centered including brainstorming, role play, small group discussion with plenary presentation, plenary discussion, group work, team involvement in decision making, participants’ problems raised during the workshop for discussion, communication game and any other contributions will be held in high respect.

Training tools, materials and facilities

The LCD projector, flipcharts, posters, color papers, handouts, folders, pens, papers and other stationeries, especially, daily evaluation and final evaluation and other specific materials were used to present key learning concepts and structures and to make good environment for learning and to ensure the training run smoothly and efficiency.

Trainer’s Credentials

Mr. Phat Thomas, MBA. He currently works for leading MFIs as Vice President & Administration Director. He had worked for 15 years’ experience with a microfinance institution, Pharmaceutical distributor as HR and administration Director, and NGOs in the field of human resources and administration management. He also attended many local and   international practical training programs on staff management, effective performance management, leadership, communication, administration management, human resource management, and development of SMEs in the Mekong region in Japan and exposer training on practical HR management in Philippine. He has almost ten years experiences on providing both Practical and  Theory  training to many universities levels, such as Human Resources Management, Office  Management, Principle management, Strategy management, Entrepreneurship and  time management and  practical training to many companies and  NGOs on Effective Practical Administration management, Effective Practical human resources management, Effective compensation and  benefit management, Effective staff performance management, and  Effective Training  of trainer, and  etc.

Who should attend the course?

Executives, assistants and administrators who are interested in rejuvenating their practices and skills for better performance. The program offers a challenging opportunity to enhance interpersonal communication skills, people skills, and especially English business writing skills.

What will be included with the training course?

  • Group photo of participants
  • Training materials
  • Certificates are awarded by LIFE
  • Two lunches and four refreshment

Training Fee

Course fee: US$198 per person 

Deadline Registration: 30 October 2015

If you register and pay before deadline:

  • Get 5%- discount for sending 1- 2 staff
  • Get 10%- discount for sending 3-5 staff
  • Get 1 Free for sending more than 5 staff

More information

Tel:                    069 5555 66/069 555528/011 777 355

Add:                  #921, St 371, Sangkat Boeng TumPun, Khan Mean cheay

Email:              lifesuccess.asia@gmail.com / info@lifesuccess.asia

Website:        www.lifesuccess.asia


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