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Effective Secretary Skills

PROFESSIONAL TRAINING WORKSHOP

ON

EFFECTIVE SECRETARY SKILLS

Date: 4 March 2017
Venue: Samnang Laor Phnom Penh Hotel

 

Time: 8:00am-5:00pm
Language: Khmer/English

 

 

Without having a professional office management and secretary in place, the office is too messy and over pending tasks, but having a professional office management and secretary is an asset to an organization. He or she will be able to provide the link between an organization’s various parts and ensures the smooth communication and transmission of information from one part to the other. Thus without a professional office management and secretary, an organization would not run professionally and smoothly.

Overall Objective

To improve knowledge, skills, critical thinking and professional manner in self-management, goal achievement, personal accountability, flexibility, resiliency and self-starting for effective administrative roles within an organization

Expected Outcome

  • You need to deepen on the roles and function of office management and secretary in the organization?
  • You need to develop administrative documentation for effective implementation?
  • You need to practice on how to arrange the meeting and event more effectively?
  • You need to practice on how to greet existing or potential customer effectively?
  • You need to practice developing filling management for your organization?
  • You need to follow of how to control inventory? Arrange the logistic?
  • You need to effectively manage your petty cash? Develop quote, invoice, receipt and how to control them?

Course Outline

I. Function of Office Secretary

II. Business Letter Writing (Khmer)

1. Letter Management

2. Office Communication

3. Transportation service

1. Introduction to type of letters

2. Forms of admin letter

3. Writing Business letter

III. Business Letter Writing (English)

IV. Office Management

1. Introduction to type of letters

2. Forms of admin letter

3. Writing Business letter

1. Office arrangement

2. Driving, cleaning, security management

3. Office environment

V. Filing Management

VI. Petty cash management

1. Developing Filling

2. Developing Filling Equipment’s

3. Developing Filling system

1. What is petty cash

2. Basic budget planning

3. How to develop quotes, invoice and receipt

VII. Protocol and Reception

VIII. Meeting and Minute taking Management

1. Greeting/reception

2. Official Uniform

3. Meal arrangement

How to arrange the meeting and minute taking

Way how to take minute clearly

Understanding minute meeting template

Who should attend the course?

  • Administrative staffs (Administrative Officer, Assistant, Secretary, office management office, receptionist, customer service officer…)
  • Middle Managers in all fields of an organization (Non-profit, profit, private…), Directors or entrepreneurs of medium or mini-business
  • People who wish to have a job as professional administrative, Assistant, Secretary, and receptionist position.

Who is the trainer?

Mr. Phat Thomas, MBA. He currently works for leading MFIs as Vice President & Administration Director. He had worked for 15 years’ experience with a microfinance institution, Pharmaceutical distributor as HR and administration Director, and NGOs in the field of human resources and administration management. He also attended many local and international practical training programs on staff management, effective performance management, leadership, communication, administration management, human resource management, and development of SMEs in the Mekong region in Japan and exposer training on practical HR management in Philippine.

He has almost ten years experiences on providing both Practical and Theory training to many universities levels, such as Human Resources Management, Office Management, Principle management, Strategy management, Entrepreneurship and time management and practical training to many companies and NGOs on Effective Practical Administration management, Effective Practical human resources management, Effective compensation and benefit management, Effective staff performance management, and Effective Training of trainer, and etc.

Training Methodology

The training methodology will be focused on Experience Based and Participatory Approaches include: lecture, student-centered including brainstorming, role play, small group discussion with plenary presentation, plenary discussion, group work, team involvement in decision making, participants’ problems raised during the workshop for discussion, communication game and any other contributions will be held in high respect.

Training tools, materials and facilities

The LCD projector, flipcharts, posters, color papers, handouts, folders, pens, papers and other stationeries, especially, daily evaluation and final evaluation and other specific materials were used to present key learning concepts and structures and to make good environment for learning and to ensure the training run smoothly and efficiency.


What will be included with the training course?

  • Group photo of participants
  • Training materials
  • Certificates are awarded by LIFE
  • Free two lunches and four refreshment

What will be included with the training course?

  • Group photo of participants
  • Training materials
  • Certificates are awarded by LIFE
  • Free two lunches and four refreshment

Training fee: US$ 99 per person (excluded and tax) and Discount 20%

Deadline Registration: 2 March 2017

If you register and Payment before deadline:

  • Get 5%- discount for sending 1- 2 staff
  • Get 10%- discount for sending 3-5 staff
  • Get 1 Free for sending more than 5 staff

More information

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