Interpersonal communication skill for effective team building




Date: 21-22 Oct 2017
Venue: Hotel or Restaurant


Time: 8:00am-5:00pm
Language: Khmer/English



The objective of this course is to introduce the participants of Interpersonal Communication Skills for Effective Team Building. Those people who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives. We are alive of selling relationship; living with poor relationship, you might not get a big success in your life. In order to improve our relationship skills or interpersonal communication skills, we need to understand clearly about the elements of communication, side effect of poor communication, circumstance of communication, and the emotional intelligence of others and ourselves. Interpersonal skills are not just important in the workplace, but our personal and social lives can also benefit from better interpersonal communication skills. People with good interpersonal skills are usually perceived as optimistic, calm, confident and charismatic – qualities that are often endearing or appealing to others.

Course Expectation

At the end of this practical training and play-shop course, the participants will be able to:

  • Understand the nature of Management and Leadership (The difference of Manager and Leader)
  • Understand the nature of interpersonal communication skills.
  • Improve interpersonal communication at workplace and personal life.
  • Build comfortable and effective team work.
  • Motivate team members to accomplish the target of the team effectively.
  • Understand self-motivation and staff motivation.
  • Provide Job Instruction effectively and provide a constructive feedback.
  • Improve problem solving skills and conflict resolution skills.
  • Build a strong relationship with supervisor for benefit increment and or promotion.

Course Contents
Module 1: Overview and of Leadership Management

  • Introduction to Management and Leadership
  • Management Skill and Level needed
  • Key challenge of new manager
  • Leadership coloring
  • The difference between a leader and a manager

Module 2: Nature and practicum of Interpersonal Communication

  • Nature and practicum of Interpersonal Communication
  • What is an interpersonal communication skill?
  • What is the communication form?
  • Communication process and channel
  • Tools for interpersonal communication
  • Obstacles and challenges of poor interpersonal communication (body language, behavior, speech, and psychology)
  • Johari’s Windows Theory for improving the interpersonal communication skills
  • Importance of Emotional Intelligence to Building Good Relationship
  • How to build confidence and conduct presentation confidentially
  • Reflecting game

Module 3: Effective Team Building

  • How to build an effective team work
  • Role and Responsibilities of a great team leader
  • How to delegate role and responsibilities effectively
  • How to provide job instructions and coaching
  • How to provide effective feedback (positive and negative feedback)
  • How to overcome the barriers of team success
  • How to build a strong relationship with supervisors or managers
  • Reflecting game

Training Methodology

Pre- and post-training evaluation: it is used to assess the changes of trainees’ skills, knowledge and attitude before and the end of playshop.

Presentation: The trainer will present the subjects whilst participants actively listen, and take notes. Participants will be encouraged to express their comments by asking questions and providing answers from their personal experience.

Group/panel discussion: Participants are assigned to work in small groups through brainstorming, discussion, outlining, selecting and analyzing ideas, which allow participants to contribute their comments and experiences to the whole group. This enables participants to respond and react to each other’s contributions, and allows individuals and groups to engage with and discuss their comments with the class as a whole.

Role Play: Participants will have the opportunity to improve their interpersonal skills, attitudes, and perceptions in real situations through role-play. Emotional-negotiation role-play will enable participant to practice what had been learnt and reflect their behavior that may impact to the society. Participants are encouraged to be creative, flexible and to act out actual conditions, which will enable participants to express their personal experiences of communication skills.

Stimulation Game and Activities: In order to make the training more active and to facilitate a friendly environment, participants will be introduced to a variety of activities, energizers, and games that are designed to entertain, stimulate interest, and maintain alertness, as well as fostering the recall of information and skills.

Case Studies: In order to assist participants to visualize what they have learnt into actual practice, many case studies might be introduced. Participants will have to work as a team to reflect their understanding.

Question and Answer: It encourages participants to discover their confusing and/or unclear part of the subjects and ask question to clarify, whilst all participants can actively listen and absorb at the same time.

Facilitator’s Credentials

Mr. THO SROY holds a Master Degree of Business Management in the field of Management with a distinction thesis. Sroy also holds a Bachelor Degree in the field of Project and Program Development Management. He presently works with a leading Microfinance Institution as Vice President and Director of Staff Development Department. Currently, Sroy is providing training courses to MFI trainers, Middle and Frontline Managers and staffs, and managing learning/training and staff development programs for the institution. He has over 17-year professional experiences of which, his 12-year experience is in top leading Microfinance Institutions as VP & Director of Staff Development Department, HR Deputy Director, Head of Training and Development, Senior Trainer, Helpdesk Officer, Treasurer, Accountant, Cashier, and Teller. 5-year experience was in Community Education Activities, Educational Survey for public education curriculum development, Practical Project Implementation, Proposal Writing and Fundraising, Project Monitoring and Evaluation for NGOs, and as a Free-lance trainer for other institutes and universities. He has been training and lecturing at Cambodian institutes and universities. In addition, he attended in many local and international workshops, training programs and conferences at abroad and in Cambodia that conducted by USA, Australia, Singapore, Thailand, Malaysia, Philippines, India, Indonesia, and Cambodian professionals…etc.

Who should attend the course?

This training course is designed for business managers, trainers, NGO managers, supervisors, newly appointed/ prospective managers and those who wish to gain the knowledge, understanding the necessary skills to build their Interpersonal Communication Skills, building team work comfortably, solving conflict in the team using emotional intelligence, coaching activity and personal development activities effectively and successfully. It is also suitable for employees or those persons who are considered to be ready for further development as well.

What will be included with the training course?

  • Group photo of participants
  • Training materials and assessment tools
  • Certificates are awarded by LIFE
  • Free two lunches and four refreshment

Training Fee: 198 USD per person (Discount 20%)

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